Shipping Policy

We offer both in-store pickup and local delivery across greater Houston and nearby communities listed on our delivery-area hub. Delivery availability is determined by your 5-digit ZIP code and the active store's configured delivery zone; enter your ZIP at checkout for the final coverage check. Shipping outside our local Texas delivery area is not available.

Delivery Coverage, Fees & Minimum

Local delivery is available only to eligible Texas ZIP codes served by an active store. Our delivery-area pages show representative ZIP codes and neighborhoods, while checkout confirms whether your specific address can be served. If your ZIP is outside the selected store's zone, you can still switch to in-store pickup.

Delivery costs $5.99 on orders with a subtotal of $20.00 or more, or $7.99 on smaller orders. Delivery orders have a $30.00 minimum subtotal before delivery fees and tips. The applicable fee, store, and coverage result are shown at checkout.

Order Fulfillment

Pickup orders are usually ready within 15 minutes during business hours.

Delivery orders are scheduled as soon as possible after we receive your order during business hours. If your delivery order is placed outside of business hours, it will be scheduled after we open.

Please wait for your confirmation email before arriving or expecting your delivery.

Business Hours:
Monday – Saturday: 7:30 AM – 12:00 AM
Sunday: 9:30 AM – 12:00 AM

Pickup Location

Casa Mota
12450 Bissonnet St, Ste 200
Houston, TX 77099

Delivery Order Requirements

A valid government-issued photo ID (21+) is required at the time of delivery. Acceptable IDs include Identification Card, Driver's License, or Passport. The ID must be valid (not expired).

If the ID is expired, under 21, or the customer is not present to meet the driver, the order will be returned to the store. Returned orders are non-refundable. Customers who wish to pick up their returned delivery order must pay a $10.99 return-to-store fee plus applicable taxes.

Pickup Order Requirements

All pickup orders require a valid, government-issued photo ID proving the customer is 21 years of age or older. The ID must not be expired and must match the name on the order. If a valid ID is not presented at pickup, we cannot fulfill the order. All sales are final—no returns or refunds will be issued under these circumstances.

State Restrictions

Note: THCa products are available through our local delivery service only in eligible Texas ZIP codes. We do not ship products across state lines or to addresses outside the delivery coverage shown at checkout.

Damaged or Missing Orders

If your order is damaged or you do not receive your confirmation, contact us within 3 days of your order date. Include:

• Your order number
• A brief description of the issue
• Photos (if applicable)

Email: z@casamotahouston.com