Shipping Policy

We offer in-store pickup, ZIP-checked same-day local delivery in eligible Houston-area zones, and carrier parcel shipping to areas including Katy, Spring, Cypress, and Pasadena. See the delivery-area hub; checkout confirms eligibility for your full address.

Delivery Coverage, Fees & Minimum

Local delivery is available only when an active store's configured zone accepts your full ZIP. City and neighborhood names on the delivery-area pages are not a guarantee of coverage; checkout checks the selected store's zone and confirms whether your address can be served.

Eligible local-delivery orders have a $9.49 flat fee. The selected store's configured minimum applies before the fee; checkout shows that minimum, confirms ZIP eligibility, and displays the selected store's current ETA estimate. Parcel shipping uses a separate carrier rate shown at checkout. Pickup remains free.

UPS parcel shipping is available from Bissonnet to eligible addresses nationwide, except the states listed below. Estimated transit is 1–2 business days; this is an estimate, not a guarantee. It is separate from same-day local delivery.

Order Fulfillment

Pickup orders are usually ready within 15 minutes during business hours.

Delivery orders are scheduled as soon as possible after we receive your order during business hours. If your delivery order is placed outside of business hours, it will be scheduled after we open.

Please wait for your confirmation email before arriving or expecting your delivery.

Business Hours:
Monday: 7:30 AM – 11:59 PM
Tuesday: 7:30 AM – 11:59 PM
Wednesday: 7:30 AM – 11:59 PM
Thursday: 7:30 AM – 11:59 PM
Friday: 7:30 AM – 11:59 PM
Saturday: 7:30 AM – 11:59 PM
Sunday: 7:30 AM – 11:59 PM

Pickup Location

Casa Mota
12450 Bissonnet St, Ste 200
Houston, TX 77099

Delivery Order Requirements

A valid government-issued photo ID (21+) is required at the time of delivery. Acceptable IDs include Identification Card, Driver's License, or Passport. The ID must be valid (not expired).

If the ID is expired, under 21, or the customer is not present to meet the driver, the order will be returned to the store. Returned orders are non-refundable. Customers who wish to pick up their returned delivery order must pay a $10.99 return-to-store fee plus applicable taxes.

Pickup Order Requirements

All pickup orders require a valid, government-issued photo ID proving the customer is 21 years of age or older. The ID must not be expired and must match the name on the order. If a valid ID is not presented at pickup, we cannot fulfill the order. All sales are final—no returns or refunds will be issued under these circumstances.

State Restrictions

Note: Hemp-derived products are available for local delivery or pickup only in eligible Texas ZIP codes. We are unable to ship to Arkansas, Hawaii, Idaho, Kansas, Louisiana, Oklahoma, Oregon, Rhode Island, Utah, or Vermont. Checkout confirms coverage for the complete address.

Damaged or Missing Orders

If your order is damaged or you do not receive your confirmation, contact us within 3 days of your order date. Include:

• Your order number
• A brief description of the issue
• Photos (if applicable)

Email: info@thc.delivery
Phone: (346) 422-6570